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A lot of the frameworks and methods I teach are qualitative processes: design thinking, journey mapping, service blueprinting. They cannot be driven by quantitative data which gives you the “how many” and “how much” answers, but rather, qualitative data, which gives you the “whats” and “whys”. I’m gonna run through five qualitative methods. The first […]

When you have a lot of data from research, like interviews, focus groups or field studies, how do you begin to analyze them? We have a lot of qualitative data, essentially what we want to do is try to uncover themes in the data, and we do this by exploring similarities and relationships between different

Okay, questions from the department. I’m not going to spend a lot of time on this, partly because we don’t have a huge amount of time, but also because there are a number of good resources that talk about the question. So, I just tried to come up with some questions that I know get

We often think of health as this self-centric phenomenon that begins and ends with “me”. I choose what I eat, when I exercise, and how thoroughly I bathe. When I get sick, my body uses medicine and rest to get better. And not to brag or anything, but that sushi-induced food poisoning I had when

In 2017, American epidemiologist Anthony Fauci said there was “no doubt” that the country would be confronted by an infectious disease outbreak within the next three years. And in June 2019, Fauci described public health’s biggest nightmare as “a respiratory-borne illness, that spreads rapidly, that’s new.” Less than a year later, Fauci’s greatest nightmare was